August 14, 2012, Posted by Kevin Mullett in all about me, big stuff, fail, little stuff, marketing, skewed views, un-common sense, video

The Hotel Handwritten Note Hiccup

Hotel Handwritten Note HiccupIt seems like it is impossible to travel  these days without experiencing both ends of the customer service spectrum. Ironically, this trip was so I could speak about social media near misses and outright failures, and while this hotel gaff had nothing to do with social media, it certainly qualified for failure status. I couldn’t help channeling the Travel Channels Anthony Melchiorri, from Hotel Impossible, and thinking…you folks really just don’t get it do you.

Anyway, I forgot to mention it during my session at Blog Indiana and I wanted to share it with those that couldn’t attend as well. Enjoy the story.

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