August 14, 2012, Posted by Kevin Mullett in all about me, big stuff, fail, little stuff, marketing, skewed views, un-common sense, video
It seems like it is impossible to travel these days without experiencing both ends of the customer service spectrum. Ironically, this trip was so I could speak about social media near misses and outright failures, and while this hotel gaff had nothing to do with social media, it certainly qualified for failure status. I couldn’t help channeling the Travel Channels Anthony Melchiorri, from Hotel Impossible, and thinking…you folks really just don’t get it do you.
Anyway, I forgot to mention it during my session at Blog Indiana and I wanted to share it with those that couldn’t attend as well. Enjoy the story.