rebooting CSR RESPONSES for client and company
Companies should empower CSR’s to deviate from a script when the response doesn’t fit and clearly the person on the phone knows it.
the term SOCIAL MEDIA EXPERT overused & over-vilified
After avoiding the conversation publicly, or at least in print, for well over a year I am finally giving my 2 cents worth on the whole “social media expert” argument. To be abundantly clear, my take is that the word has been both overused and over-vilified. Furthermore I find the whole discussion silly. That is not a dig, just an opinion.
what SOCIAL MEDIA EXPERTS build for themselves, may not be what you get
A short thought on the subject of boasting by social media and search engine optimization experts.
email MARKETING DISSED BY ben & jerry’s
The famous Ice Cream makers from Vermont have taken a bold move by declaring that they shall no longer be using email marketing as a means of letting you know about their latest zany flavors.
where’s MY HEART PUMPER 9000
Earlier today I made my monthly pilgrimage to A national Mega Box store for mass quantities of all the
things worth having mass quantities of. Let’s call this magical place, Quantities Are Us.